Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you complete a form, schedule an appointment, register for an event, or contact us, we may collect:

• First and last name

• Email address

• Phone number

• City and state

• Information submitted through health-related inquiry forms

We only collect information that you voluntarily provide.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Referral source

This data helps us improve website performance and user experience.

2. Use of Your Information

We may use your information to:

• Respond to inquiries

• Schedule appointments

• Send appointment reminders

• Provide health-related updates

• Send event invitations and promotional communications (if you opt in)

• Improve our website and marketing efforts

• Analyze website performance and advertising effectiveness

3. SMS Communications & Mobile Data

If you provide your mobile number and opt in, you may receive SMS communications from Elevate Integrated Health. Consent to receive SMS messages is not a condition of purchase or treatment.

These messages may include:

• Appointment reminders

• Scheduling notifications

• Health-related updates

• Event invitations

• Promotional messages

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to +1 423-702-8374.

For assistance, reply HELP or contact us at +1 423-702-8374 or [email protected].

We do not share, sell, rent, or distribute your mobile contact information or SMS opt-in data to third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Mobile opt-in data and consent information are used solely for communications from Elevate Integrated Health.

Consent is collected through website and scheduling forms that include clearly marked opt-in checkboxes, separate from medical treatment consent.

Supported carriers may vary. Delivery of messages is subject to effective transmission by your mobile carrier.

4. Healthcare Information

Basic information submitted through website forms is used to respond to inquiries and determine appointment eligibility.

Protected Health Information (PHI) and detailed medical records are collected and stored securely within our patient management system (JaneApp), which is designed to comply with applicable healthcare privacy regulations.

This website is not intended to collect or store full medical records.

If you become a patient, you will receive additional documentation regarding healthcare privacy practices.

5. Third-Party Service Providers

We use third-party providers to operate our business and marketing systems, including:

• JaneApp (patient scheduling and management)

• GoHighLevel (marketing automation and communication)

• Facebook and Instagram (advertising)

• Google Analytics (website analytics)

• Call tracking systems within GoHighLevel

These providers may collect and process data in accordance with their own privacy policies.

We do not control the privacy practices of third-party platforms.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Analyze traffic

• Measure marketing effectiveness

• Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

7. Advertising & Remarketing

We may use Facebook, Instagram, and Google advertising tools to display advertisements to individuals who have visited our website.

These platforms may use cookies or tracking pixels to collect data for advertising purposes.

You can adjust ad preferences directly within your social media or browser settings.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Medical records are retained in accordance with applicable healthcare laws.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without parental consent.

11. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Elevate Integrated Health
7305 Jarnigan Rd #110
Chattanooga, TN 37421

Phone: +1 423-702-8374
Email: [email protected]

This Privacy Policy is governed by the laws of the State of Tennessee, United States.